Return Policy
Return & Exchange Policy
Not satisfied with your order or ordered the wrong size? No worries — you have 30 days to return or exchange your item.
Returns – In 4 Simple Steps
Request Return Form
Email us at info@palmbeach-studio.co and we’ll send you a return form. Please read the conditions carefully before sending anything back.
Fill in the Form
Complete the return form in full.
Send the Package
Return your item(s) along with the completed form to the return address (see: return address in China).
• Shipping costs are at your own expense.
• Make sure to use a trackable shipping service.
Refund Processed
Once we receive your return, we’ll refund the full purchase amount to your account within 5 business days.
Exchanges – For Wrong Size (4 Steps)
Request Exchange
Email info@palmbeach-studio.co with your order number and the correct size you’d like.
Complete the Exchange Form
We’ll send you the exchange form to fill in.
Send Back the Item
Ship the original item with the completed form to the return address (see: return address in China).
• Include Track & Trace.
Receive New Item
Once we receive your return, we’ll ship the correct size to you for FREE.
Exchanges – For Damaged or Incorrect Items
Report the Issue
Email info@palmbeach-studio.co with photos or a short video of the damaged/incorrect item, and a short description of the issue.
Validation
Our team will review the issue and confirm eligibility.
Replacement Sent
A free replacement will be processed and sent to you.
Tracking Details Shared
We’ll email you the tracking number once your replacement has shipped.
Important Notes
• Always include the completed return form in your package.
• To request the form, email: info@palmbeach-studio.co
Return Address (China):
5th floor, 23rd Building
Julong Industrial Park
Xicha Road, Baiyun district
Guangzhou City 510000
Guangdong Province, China
Name: Ms. Lin
Phone: +15976537785
If the return is caused by the consumer, the consumer is responsible for the return shipping costs. The specific fee depends on the courier you choose.
If the return is due to a damaged or incorrect item caused by us, we will cover the return shipping costs.
